Departmental Excellence: Undiscovered Opportunities and Metrics in Pharmacy
In this webinar, Kyle Townsend, PharmD, BCPS will:
In this webinar, Kyle Townsend, PharmD, BCPS will:
Define basic methodologies and tools involved in process improvement
Define key metrics and describe their application to improve pharmacy productivity and efficiency
Discuss the importance of metrics to measure efficiency and manage departmental workflow and describe their application to improve pharmacy operations
Describe ways to utilize the electronic health record systems to quantify productivity, including estimating projected savings and developing benchmarking within a peer group
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