Departmental Excellence: Undiscovered Opportunities and Metrics in Pharmacy

In this webinar, Kyle Townsend, PharmD, BCPS will:

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  • Define basic methodologies and tools involved in process improvement
  • Define key metrics and describe their application to improve pharmacy productivity and efficiency
  • Discuss the importance of metrics to measure efficiency and manage departmental workflow and describe their application to improve pharmacy operations
  • Describe ways to utilize the electronic health record systems to quantify productivity, including estimating projected savings and developing benchmarking within a peer group

 

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